Fraud Resources

At Highland Bank, we’re making an important investment to help us mitigate the risk of cyber threats and keep our customers’ financial and personal information safe. In order to better serve our customers, we are pleased to announce that we have transitioned our website domain to HIGHLAND.BANK.

.BANK is a trusted, verified, more secure and easily identifiable internet location for our Online banking customers who conduct their personal and business banking with us.

How .BANK benefits you:

• Enhanced Security & Verification Requirements for the domain registrars
• Reduces the risk of cyber threats

We are delighted to adopt .BANK for our Online Customers. The increased value of our new HIGHLAND.BANK domain enables us to build a high-trust environment for our customers that can provide a safer barrier against cyber-crime. To watch a video about what .BANK does, click here!

Identity Theft occurs when someone obtains another person’s personal identifying information, without lawful authority, for economic gain or criminal purposes.

Stay alert for signs of identity theft, including:

• Accounts you didn’t open and debts on your accounts that you can’t explain.
• Fraudulent or inaccurate information on your credit reports, including accounts and personal information, like your Social Security number, address(es), name or initials, and employers.
• Failing to receive bills or other mail. Follow up with creditors if your bills don’t arrive on time. A missing bill could mean an identity thief has taken over your account and changed your billing address to cover his tracks.
• Receiving credit cards that you didn’t apply for.
• Being denied credit or being offered less favorable credit terms, like a high interest rate, for no apparent reason.
• Getting calls or letters from debt collectors or businesses about merchandise or services you didn’t buy.

Learn more

“Phishing” (as in ‘fishing’ for confidential information) is a general term for criminals’ creation and use of emails and websites, designed to look like emails and websites of well-known legitimate businesses, financial institutions, and government agencies, in order to deceive internet users into disclosing their bank and financial account information or other personal data such as usernames and passwords. The “phishers” then take that information and use it for criminal purposes, such as identity theft and fraud.

• Avoid becoming a victim of Phishing:
• Watch and closely monitor your email for phishing and fraudulent links
• Don’t click on links within emails that ask for your personal information
• Be aware that phishing can also happen by phone, scammers can make the same false claims and ask for your personal information over the phone.
• Protect your computer with spam filters, anti-virus and anti-spyware software, and a firewall, and keep them up to date.
• Only open email attachments if you’re expecting them and know what they contain.
• Be suspicious if someone contacts you unexpectedly and asks for your personal information.

If you’ve been hooked by a Phisher, act immediately.

• Report phishing even if you aren’t a victim. If you suspect an email or website is fraudulent, please notify the company or agency that the phisher was impersonating.
• You may also contact the Internet Crime Complaint Center, a partnership between the FBI and the National White Collar Crime Center, at www.ic3.gov
• If you receive an Alert from Highland Bank or suspect phishing, contact Customer Service during normal business hours at 952-858-4888 or toll-free 1–877–457–1305.