At Highland Bank, our exceptional service comes from the inside. We strive to foster a work environment that places the same value and respect on our employees as we do our customers. We value employees as an essential and integral part of our team, with a focus on commitment, communication, competency and accountability. Our goal is to work as a one-bank team, showing mutual respect for each other, and collaborating together to find common solutions that meet the needs of both our customers and the bank.
Highland Bank is committed to providing an exceptional customer experience by building trust, creating satisfaction, and earning the loyalty of our customers. We provide customers with our undivided attention, take the time to listen and ask questions, and offer responsive solutions which meet or exceed customer expectations. We develop strong and profitable relationships, with a goal of becoming a “trusted financial advisor” to our most valued customers.