Personal Online Banking Agreement
TERMS AND CONDITIONS OF THE PERSONAL ONLINE BANKING SERVICE
This Online Banking Agreement (“Agreement”) for Highland Bank, a Minnesota banking corporation (“Bank”) contains the terms and conditions governing the following online services: balance reporting, transfers between accounts, stop payments and address changes. The accounts that may be accessed via Highland Bank Online Banking (“Online Banking”) include checking, savings and loan accounts (“Eligible Account(s).”) In addition to this Agreement, your accounts shall continue to be governed by the Terms and Conditions of Your Account document.
Access
To use Online Banking; you must have at least one (1) Eligible Account with the Bank, access to internet services and an active e-mail address. Online Banking can be used to access only the Eligible Accounts for which you are a signer.
Hours of Accessibility
Online Banking is available seven (7) days a week, twenty-four (24) hours a day. Some or all Online Banking services may be unavailable periodically for testing or installation of upgrades.
Transferring of Funds
You are responsible for ensuring that transfers are executed based on the “available balance” versus the “ledger balance”. The number of electronic transfers from a savings account is limited to six (6) per statement cycle as described in our most recent Terms and Conditions of Your Account document. Transfers initiated through Online Banking before 6:00 pm Central Time on a “Business Day” shall be posted to your account on the same day. “Business Day” means any day except Saturdays, Sundays and Federal Reserve holidays. Transfers initiated after 6:00 pm Central Time on a Business Day and transfers initiated on days which are not a Business Day, shall be posted to your account on the next Business Day.
Honoring of Transfers
Online Banking does not require any intervention on the Bank’s part to process transfers, consequently it is your responsibility to ensure that transfers are being executed based on the “available balance” versus the “ledger balance” and that the transfers are valid. Individuals control security password access to Online Banking; therefore, the Bank assumes the holder of the password has authorized all transfers. The Bank shall assume no liability for unauthorized transfers.
Stop Payment Order
Notwithstanding any law, rule or regulation to the contrary, you acknowledge that a Stop Payment Order on a check or series of checks initiated through the Online Banking is binding for a six (6) month time frame from the date of placement. By accepting this Agreement, you acknowledge you have provided written authorization for all Stop Payment Orders initiated through the Online Banking.
Protecting your Account
Your role in preventing misuse of your account information is extremely important. In addition to protecting your account information, you should also take precautions to protect your password. You are responsible for keeping your password and account data confidential. If you believe your password has become known to others, you should change it immediately.
Fees
Fees may apply to Online Banking services. For information, contact your Banker or Customer Service. The Bank reserves the right to charge for use of uncollected funds if transfers are executed based on ledger balance versus the available balance. The Bank also reserves the right to charge a fee for functionality that is added in later releases. The Bank shall notify you in writing regarding any fee changes at least thirty (30) days in advance of the effective date of such changes.
Alerts Terms and Conditions
Alerts. Your enrollment in Highland Bank Online Banking and Mobile Banking (the “Service”) includes enrollment to receive transaction alerts and notifications (“Alerts”). Alerts are electronic notices from us that contain transactional information about your Highland Bank account(s). Alerts are provided within the following categories:
- Mandatory Alerts provide you with important account notifications, such as information about changes to your Online Banking password, PIN, or login information. You do not have the option to suppress these Mandatory Alerts.
- Account Alerts provide you with notification of important account activities or when certain changes are made to your Service accounts, such as scheduled payments made, scheduled payments cancelled and mobile deposits. These Alerts are automatically activated for you. Although you may suppress these Account Alerts, we strongly recommend that you do not do so because they provide important information related to your Service accounts.
- Additional Alerts must be activated by you to be enabled. These Additional Alerts can be accessed from the Manage Alerts menu within Highland Bank Online Banking and Manage Alerts menu within Highland Bank Mobile Banking.
Account Alerts and Additional Alerts must be managed and/or added online through the Service. You cannot maintain all Alerts though your mobile device. We may add new Alerts from time to time, or cancel old Alerts. We usually notify you when we cancel Alerts, but are not obligated to do so. Highland Bank reserves the right to terminate its Alerts service at any time without prior notice to you.
Methods of Delivery. We may provide Alerts through one or more channels Email, SMS, Secure Inbox and Mobiliti: (a) a mobile device, by text message, (b) a mobile device, by push notification; (c) an email account, by an e-mail message; or (d) your Highland Bank Online Banking message in-box, by an e-mail message. You agree to receive Alerts through these Email, SMS, Secure Inbox and Mobiliti, and it is your responsibility to determine that each of the service providers for the Email, SMS, Secure Inbox and Mobiliti described in (a) through (c) above supports the email, push notification, and text message Alerts provided through the Alerts service. Please be advised that text or data charges or rates may be imposed by your Email, SMS, Secure Inbox and Mobiliti service provider. Alert frequency varies by account and preferences. You agree to provide us a valid mobile phone number or email address so that we may send you Alerts. If your email address or your mobile device’s number changes, you are responsible for informing us of that change. Your Alerts will be updated to reflect the changes that you communicate to us with regard to your primary and secondary email addresses or mobile device number.
Alerts via Text Message. To stop Alerts via text message, text “STOP” to 96924 at anytime. Alerts sent to your primary email address will be unaffected by this action. To restore Alerts on your mobile phone, just visit the Alerts tab in {Highland Bank} Online Banking and click the box next to your mobile number for the Alerts you’d like to receive again. For help with SMS text alerts, text “HELP” to 96924. In case of questions please contact customer service at 952-858-4888. Our participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile®, U.S. Cellular®, Verizon Wireless, MetroPCS.
Limitations. {Highland Bank} provides Alerts as a convenience to you for information purposes only. An Alert does not constitute a bank record for the deposit or credit account to which it pertains. We strive to provide Alerts in a timely manner with accurate information. However, you acknowledge and agree that your receipt of any Alerts may be delayed or prevented by factor(s) affecting your mobile phone service provider, internet service provider(s) and other factors outside {Highland Bank}’s control. We neither guarantee the delivery nor the accuracy of the contents of each Alert. You agree to not hold {Highland Bank}, its directors, officers, employees, agents, and service providers liable for losses or damages, including attorneys’ fees, that may arise, directly or indirectly, in whole or in part, from (a) a non-delivery, delayed delivery, or the misdirected delivery of an Alert; (b) inaccurate or incomplete content in an Alert; or (c) your reliance on or use of the information provided in an Alert for any purpose.
Alert Information. As Alerts delivered via SMS, email and push notifications are not encrypted, we will never include your passcode or full account number. You acknowledge and agree that Alerts may not be encrypted and may include your name and some information about your accounts, and anyone with access to your Alerts will be able to view the contents of these messages.
Termination
The Bank reserves the right to terminate your Online Banking privileges under this Agreement without notice to you for any reason, including but not limited to, your failure to comply with the applicable agreements governing your checking, savings or loan accounts or your failure to maintain your accounts in good standing.
You may terminate use of Online Banking at any time either by calling 952-858-4888 or 1-877-457-1305 or faxing a termination request to 763-420-3644.
Highland Bank—Member FDIC