An easier and safer way to do monthly payments.

Save time. Receive and pay bills online, all in one place. No checks to mail. No visits to multiple websites. Plus, smart features like recurring payments let you automate regular bill payments.

Save money. Paying bills online saves on postage, envelopes, late fees and checks. Pay just 10 bills per month and save over $110 per year.1

Stay organized. Your payment history is stored in your online Highland Bank account, so there’s no need to check receipts or multiple websites to view past transactions. You can access what you need 24/7.

Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, no worrying about missing a bill payment when you set up reminders and automated recurring payments.

Help the environment. With Bill Pay online, you’ll have no checks to write or mail. Less wasted paper is better for you and the environment.

To enroll, log in to your online banking account and click on the “Bill Pay” link. You can access the enrollment form there.

Bill Pay Online Basics

Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It’s safe, secure and easy to use.

You can pay virtually any business or individual with a mailing address within the United States and its territories2 as listed below (including expedited payments):

AS – American Samoa

FM – Federated States of Micronesia

GU – Guam

MH – Marshall Islands

MP – Northern Mariana Islands

PR – Puerto Rico

PW – Palau

VI – U.S. Virgin Islands

UM – U.S. Minor Outlying Islands

The Highland Bank mobile banking app is extremely secure. Your account information is password-protected and highly encrypted.

Once you’ve downloaded the Highland Bank mobile banking app, just follow these simple steps:

Touch the app icon on your home screen.

Enroll as a first-time user or enter your Online Banking credentials to log in

For additional security, you’ll be asked to create a four-digit code. You’ll also have the option to enable fingerprint or face ID recognition authentication if your device supports these capabilities.

Getting Started with Bill Pay

It’s easy to enroll. Just log in to your online banking account and click the “Bill Pay” link to access the short enrollment form.

The first step is to add a payee, the person or company you wish to pay. Here’s how easy it is:

  1. Log in to your online banking account and click the “Bill Pay” link.
  2. Click the “Add a Payee” button on your home page dashboard.
  3. Enter the requested information, typically found on your latest bill statement.

Once you add your payee, you can start making payments in seconds.

  1. Find your payee on the payments dashboard.
  2. Enter the payment amount and date, then submit.

How Bill Pay Works

Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper check mailed via the U.S. Postal Service.

Paying bills online is one of the safest ways to pay your bills. Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

Generally, your payment is received within 2 to 7 days, depending on whether it’s sent electronically or via paper check.

Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

eBill

eBill is a feature that allows you to receive and pay electronic versions of paper bills directly from your Bill Pay account.

eBills are delivered directly to your Bill Pay account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers and credit card companies.

You may continue to receive paper statements for the next 2 or 3 billing cycles. Contact your payee for more details on their paper statement policy.

If a payee offers eBill, there will be a “Setup eBill” link next to their listing on your Bill Pay dashboard. If you are receiving eBill summaries from your payee and full bill statements become available, you will see a button that reads “Setup eBill.”

With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. That means you won’t have to keep track of paper bills. In addition, you can view past bill statements at a glance.

If available for your payee, your full bill statement will be delivered to your account. That means you can view all statement information, including transactions, payment history, credits and more.
If full eBill details are not available for your payee, you will receive a summary eBill statement that includes balance due, due date and minimum payment amount.

To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay and schedule when you want the payment delivered.

You can sign up to receive an electronic notice to alert you when an eBill has been delivered to your account. You can receive these notices in the form of emails or text alerts to provide an extra reminder when a payment is due.

1Savings are approximate and based upon the average annual cost of stamps, envelopes and checks required for paying 10 bills per month.

2Bill Pay does not process international payments.

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