Universal Banker I – St Michael

We have an exciting opening for a Universal Banker I (30 hours/week) position at our St. Michael branch!


To perform a wide range of client support related to retail and commercial banking, including processing various teller line deposit and loan payment transactions for retail and commercial clients as well as assisting clients with a variety of questions regarding  retail and commercial products, services, policies and regulations of the bank in a clear and pleasant manner.

Essential Duties and Responsibilities

  • Maintains a working understanding of retail and commercial depository products and services; capable of assisting clients with questions regarding these products/services.
  • Process various in-branch financial transactions including the paying and receiving of currency in a timely manner.
  • Balances Teller station.
  • Upholds customer security in accordance with established procedures and guidelines.
  • Identifies cross-sell opportunities and refers clients to appropriate bank staff for purchase/set-up of these products and services.
  • Opens checking and savings deposit accounts.
  • Performs data entry to maintain consumer and commercial contact and deposit data into the bank’s computer system.
  • May provide written credit references, process check orders, stop-payments, wire transfers, and notarize documents.
  • Works to ensure departmental compliance with BSA/AML/OFAC rules.
  • Reports suspicious client and account activity.
  • Develops and maintains positive relationships with Highland Bank clients and employees.
  • Assists other Highland Bank staff; performs other duties as apparent or as delegated by supervisor, in order to provide excellent customer service.

Job Specifications

  1. A high school diploma or equivalent.
  2. Minimally two to four years experience in the financial services industry, preferably in one or more of the following areas: Teller, Help Desk, Phone Bank.
  3. Excellent customer service and interpersonal skills with both customers and other employees.
  4. Strong verbal and written communication skills
  5. Ability to deal effectively with time pressures and stress that can change rapidly dependent on staffing levels as well as customer activity.
  6. Good organizational skills, to include re-prioritizing day-to-day tasks to accommodate the needs of both customers and co-workers.
  7. Ability to operate standard office equipment.
  8. Maintains a high level of bank compliance and regulatory knowledge.