We have an exciting opening for a full-time (30 hrs/week) Teller position at our Maple Grove!
Summary:
The Teller is responsible for establishing, retaining and deepening customer relationships by providing exceptional customer service, performing efficient and accurate banking transactions, knowledgeable in policies, procedures and regulations of the bank for both consumer and business customers. Ideal candidates have an outgoing personality along with a motivation to create and deepen sustainable relationships with their customers to help make their financial dreams come true.
Essential Duties and Responsibilities
Include the following, other duties may be assigned:
- Maintains a working understanding of consumer and commercial depository products and services.
- Process various in-branch services including accepting deposits, perform withdrawals, loan payments, process check orders and assisting customer access into the safe deposit box area.
- Balances Cash Recyclers, vault and coin machine.
- Upholds customer confidentiality in accordance with established procedures and guidelines.
- Handles inbound and outbound calls with a goal of customer retention customer retention, expansion of their banking relationship with us and attracting new customers.
- Interacts with customer to provide information in response to inquiries about accounts, products and services.
- Identifies and closes cross-sell opportunities (consumer/commercial) in order to solicit sales of new or additional services or products and refers customers to bank staff for purchase/set-up of certain products and services, as appropriate.
- May open and close the branch following proper procedures/policies.
- Communicates with customers to explain features and benefits of products or services offered.
- Demonstrates products or services and provide assistance in the best application of products or services.
- Performs data entry to maintain consumer and commercial contact and deposit data into the bank’s computer system.
- Works to ensure departmental compliance with BSA/AML/OFAC rules.
- Reports suspicious client and account activity.
- Develops and maintains positive relationships with Highland Bank customers and employees.
- Assists other Highland Bank staff; performs other duties as apparent or as delegated by supervisor, in order to provide excellent customer and internal departments service.
- Volunteer in local community events that the bank sponsors.
Job Qualifications
- Preferred six to 12 months experience in customer facing interactions and cash handling.
Education/Experience
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Highland Bank—Member FDIC